When we receive your order we will arrange the delivery to meet your requested delivery date (write on the Order Note on the Check-out page). Please kindly give us the desired delivery frame of 2-5 working days. Depends on the driver’s routing, the time schedule will be advised by our driver on the day of the confirmed delivery date.
Please ensure you receive our order confirmation after you place the order. You may check your spam box if you cannot find it in your inbox. Otherwise, email us if you do not receive it.
The person who receives the tree will be asked to check it and sign for the receipt. If the tree is unsatisfactory, we will exchange it on the spot (subject to tree available in the van) or we arrange new delivery as quickly as possible.